Effective Telephone Techniques

Professional Telephone Techniques. Developing first impressions count. Developing phone personality.

The effect of body language and attitude. The impact of tone and voice. Adopting an optimistic approach towards customers. Taking/leaving a correct message.

  • A well-written, correct and well-delivered phone message. o Giving the customer the time and attention he/she deserve. o Being open, non-judgmental and understanding. o Giving detailed, accurate details about services, products and prices. o Responding promptly with inquiries and complaints.
  • Using professional telephone techniques is one way to create a good first impression. o There are different methods used to convey your message. o Professional telephone techniques can make it easier for you. o By employing your skills and talent to communicate your message professionally, it will be much more likely to be remembered by your potential customers
  • Professional telephone techniques will ensure that you keep your clients interested and satisfied. o If you want to attract customers, then you have to make them feel like they can trust you. o You have to be presentable and pleasant. o Your presentation must be informative, clear and precise.
  •  Professional Telephone Techniques will help you build a better and more lasting relationship with your customers. o These methods will also help to establish a good rapport. o By using these techniques, you will find that your customers will be more likely to refer you to others. and your business.
  • These skills will help you develop a successful marketing plan. o Your strategy should be one that will produce results that are not only beneficial to your business but also to your customers. your customers' needs as well-being. o These skills will also be instrumental in attracting clients who are highly qualified and talented.
  • These skills will help you to develop a productive and meaningful working relationship with your team. o You should be a good communicator and maintain open and friendly communication with all your team members. You also have to establish a good working relationship with your colleagues. This will enable your team members to become motivated and more focused on the tasks at hand.
  •  Effective communication is a skill that is difficult to master. o Communication with your clients should be a priority. o You have to be a good listener and you must listen to their problems and concerns. o Give them the time they need to express themselves.
  • The best way to improve your professional telephone techniques is to be yourself. o Try to be yourself and avoid putting on a show or being phony. whatever you are not.
  • Always remember that when you communicate with your clients, you are not selling to them. o You have to explain things in the most direct and simple terms. o Listen carefully to what they want to know and only then can you give them useful information.
  • When you use professional telephone techniques, you have to try to make them feel comfortable. o You have to explain the benefits of the products and services that you provide. o Make your customers feel like they are a part of your family.
  • You should always make a habit of using professional telephone techniques. o Do not expect any response from your client if you have not had any contact with him/her. o Be a person that he/she can rely on. that you will listen and answer any questions that they may have about the products or services that they are trying to get.


This brief scanned the following sources (title, domain, description):

  • Telephone Techniques (telephonetechniques.com.au) - Innovaitve Communication Solutions, at Telephone Techniques, installation of Data Cabling, Telephone Systems, Nurse Call and Duress Solutions, Headsets, and Integration Solutions.
  • World's Greatest Telephone Techniques (CD) - Kym Illman (kymillman.com) - The original telephone training guide, packed with tried-and-true tips for doing business successfully over the phone. Learn how to avoid common communication crimes and discover some clever tricks to help you get the results you want, quickly and consistently.
  • 10 Essential Business Telephone Skills - Telephone Doctor (telephonedoctor.com) - A caller’s first impression of your company is formed by how well that call is handled by the person who answers it. You are a “Welcoming Committee of One” for your organization. Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone. Skill #1 Answering a Business Call A …
  • Telephone Techniques Course (Colac) - Expressions of Interest wanted (vgtc.org.au) - Telephone Techniques – 1/2 day Victorian Group Training is looking for expressions of interest in the Telephone Techniques course run by VECCI to be held in Colac. VGTC staff have participated in this program in the past and found it to be highly informative and beneficial. Course details are: A phone call is often your...
  • Telephone Techniques - The Art of Professional Communication - AFEI (afei.org.au) - Overview Staff are the first point of contact with any organisation so it is vital that their telephone manner is professional and polished. This course is designed to equip participants with the skills to build a positive reputation for your company. Who should attend This course is for new receptionist staff, people new to office and administration work who receive ... Read More


These topics were mentioned multiple times across various sources:

  • phone call
  • customer service
  • Rapport
  • leading financial client
  • telephone technique
  • conflict management
  • strong conflict management skills
  • problem solving
  • Permanent opportunity
  • telephone skills
  • experienced Project Controller
  • Positive Last Impression


These are some relevant questions found across sources:

  • How To Screen Calls
  • How To Deal With Problem Calls
  • Who should attend
  • What you will get out of this course:
  • How to Project A Warm Phone Personality